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Our Warranty

We are SO proud of the quality eyewear we provide that you don’t need to worry. Leave the worrying to us!

One-Year Temple-to-Temple Warranty

When you purchase frames and lenses from Ranch Road Vision Source, you can be sure that you’re receiving a quality product. That’s why we back all of our eyewear with a one year temple-to-temple warranty at no extra cost. Now that’s eyewear quality you can depend on!


Frames

All frames are carefully inspected by a Ranch Road Vision Source associate prior to dispensing. If your frames break under normal wearing conditions due to manufacturer defect or faulty materials, we’ll repair or replace them for you free of charge. Replacement is limited to one time only within 12-months of original purchase date. If your frame or parts are no longer available due to manufacturer discontinuation, we will replace your frame with one of equal value. Any frame of greater value will be charged at the difference in cost between the two. This warranty does not cover loss, theft, or damage due to neglect or abuse. We also offer complimentary adjustments and cleanings on all frames for the lifetime of your eyewear.


Lenses

Our lens treatments are the hardest, most durable surface protection available. However, any lens (including glass) can scratch or break. Please follow recommended procedures for care and cleaning. We are glad to offer a one-time replacement (within 12-months of original purchase date) on our recommended lenses in your original eyeglass prescription purchased at Ranch Road Vision Source. This warranty does not cover loss, theft, hairline scratches which have no effect on vision, or damage due to neglect or abuse.


Eyeglass Prescriptions

All prescription lenses, including bifocals and progressive lenses, will require a period of time for you to adapt and adjust to your new vision. It is common for objects to appear bowed or warped with a new prescription, and these effects will subside with wear. However, if you are unable to adapt to your new prescription, we will replace your lenses (of equal or lesser value) at no charge. We are glad to replace your lenses within three months of original purchase. We want to ensure you are 100% satisfied with your new eyewear.


Contact Lens Guarantee

At Ranch Road Vision Source, we make it even easier to try contacts with the freedom of our contact lens trial program. We carry only the latest in contact lens technology with a special focus on soft contacts including multifocal contacts. We will work with you to ensure you are completely satisfied with your contacts. When you purchase your contact lenses from us, we’ll happily replace any dropped or torn soft lenses at no additional cost to you!

We are dedicated to your having a completely healthy and enjoyable contact lens experience!